Terms & Conditions

Effective Date: 29/09/2026
Website: www.ranaherbals.com
Business Name: Rana Herbals Pvt. Ltd

Welcome to www.ranaherbals.com. These Terms & Conditions govern your access to and use of our website, products, services, and online shopping facilities.

By accessing or using this website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Our Website

www.ranaherbals.com is an online platform operated by Rana Herbals Pvt. Ltd for the sale of Ayurvedic, herbal, wellness, personal-care, and related products.

Product descriptions, images, specifications, prices, availability, and other information displayed on the website are provided for general information and may be updated from time to time.

2. Eligibility

By using this website, you represent that:

You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Account Registration

Certain features may require you to create an account.

You are responsible for:

Providing accurate information.
Keeping your account information updated.
Maintaining the confidentiality of your login credentials.
All activities carried out through your account, subject to applicable law.

You should notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate an account where there is a reasonable basis to believe that the account is being misused or these Terms & Conditions are being violated.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate.

However:

Product colours may vary depending on your device or screen.
Packaging may occasionally differ from website images.
Product descriptions, ingredients, quantities, and specifications may be updated by manufacturers or suppliers.
Product availability may change without prior notice.

The actual product packaging and label should be referred to for the most current product-specific information.

5. Ayurvedic and Wellness Products

Products sold through our website may include Ayurvedic, herbal, nutritional, personal-care, and wellness products.

Unless expressly stated otherwise, information on our website is provided for general educational and informational purposes and should not be considered medical advice, diagnosis, or treatment.

Customers should carefully read product labels, ingredients, directions, warnings, precautions, and usage instructions before using any product.

If you have a medical condition, are pregnant or breastfeeding, are taking medication, have allergies, or have any other health concern, consult an appropriately qualified healthcare professional before using a product where appropriate.

Individual results may vary. We do not guarantee that any product will produce a particular health, cosmetic, or wellness result.

6. Product Usage

Customers are responsible for using products according to the manufacturer’s instructions, product labels, recommended usage directions, and applicable warnings.

www.ranaherbals.com shall not be responsible for misuse, improper storage, unauthorized modification, or use of a product contrary to its instructions, subject to applicable law.

Do not use a product if its packaging or seal appears damaged or tampered with. Contact us if you receive a product that appears damaged or compromised.

7. Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes as indicated on the product or checkout page.

We reserve the right to change prices, discounts, offers, or promotional terms at any time before an order is accepted.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or decline an order in circumstances including:

Product unavailability.
Pricing or listing errors.
Incorrect customer or delivery information.
Suspected fraudulent activity.
Payment-related issues.
Delivery restrictions.
Other circumstances permitted under applicable law.

If a prepaid order is cancelled by us, the eligible amount will be refunded according to our Refund & Cancellation Policy.

9. Payment

Payments may be made using the payment methods displayed at checkout.

Payments may be processed through third-party payment gateways.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

We are not responsible for delays or failures caused by third-party payment processors, banks, card networks, or other financial institutions, subject to applicable law.

10. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed at checkout or communicated to you.

Delivery times may vary because of:

Location.
Courier availability.
Weather conditions.
Public holidays.
Transportation disruptions.
Incorrect or incomplete delivery information.
Events beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Please refer to our Shipping & Delivery Policy for additional information.

11. Cancellation, Returns, and Refunds

Cancellation, return, replacement, and refund requests are governed by our Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

12. Promotional Offers

From time to time, we may provide discount codes, promotional offers, cashback, free gifts, or other special offers.

Promotions may be subject to additional terms, including:

Validity periods.
Minimum order values.
Product exclusions.
Usage limits.
One-time-use restrictions.
Customer or account restrictions.

We reserve the right to withdraw or modify a promotional offer where permitted by applicable law.

13. User Content

If you submit reviews, ratings, comments, photographs, testimonials, suggestions, or other content to our website, you represent that:

The content is truthful to the best of your knowledge.
You have the necessary rights to submit it.
The content does not violate applicable law or another person’s rights.
The content does not contain malicious code, spam, or unauthorized advertising.

By submitting content, you grant www.ranaherbals.com a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, adapt, and distribute that content for business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

14. Intellectual Property

All content available on the website, including:

Logos
Brand names
Product photographs
Graphics
Website design
Text
Videos
Icons
Software
Page layouts
Other original materials

may be owned by or licensed to Rana Herbals Pvt. Ltd. and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

15. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security or functionality.
Introduce viruses, malware, or other harmful code.
Use automated systems to scrape or collect website information without authorization.
Create fraudulent accounts or place fraudulent orders.
Impersonate another person or entity.
Use stolen payment information.
Abuse promotional offers.
Reproduce or commercially exploit website content without permission.

We may take appropriate action against prohibited activities, subject to applicable law.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, logistics providers, analytics services, social-media platforms, advertising services, and other external websites.

We do not control third-party websites or services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their respective terms and policies.

17. Disclaimer

To the extent permitted by applicable law, information provided on this website is provided for general informational purposes.

We do not represent that:

The website will always be available or error-free.
Product information will always be complete or current.
Products will produce a particular result for every customer.
Website content constitutes medical diagnosis, treatment, or professional healthcare advice.

Product labels, packaging, warnings, and instructions should always be reviewed before use.

Nothing in these Terms & Conditions excludes liability or consumer rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Rana Herbals Pvt. Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions shall limit liability where such limitation is prohibited by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Rana Herbals Pvt. Ltd., its employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms & Conditions.
Your unlawful use of the website.
Your misuse of products.
Your violation of another person’s rights.
Fraudulent or unauthorized activities conducted through your account.

20. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, earthquakes, epidemics, pandemics, war, civil disturbances, government restrictions, strikes, transportation disruptions, internet or technology failures, or other unforeseen events.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the website or providing personal information.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will become effective when the revised version is published on the website, unless otherwise stated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India, subject to applicable consumer-protection and other mandatory legal requirements.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Lucknow, UP, India, subject to applicable law.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, Disclaimer, and any other applicable policies displayed on the website, constitute the terms governing your use of our website and purchase of products, subject to applicable law.

26. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Business Name: Rana Herbals Pvt. Ltd.
Website: www.ranaherbals.com
Email: care@ranaherbals.com
Phone/WhatsApp: +91 85760 01111
Customer Support Hours: [Days & Timings]

Last Updated: 29/09/2026