Shipping & Delivery Policy

Effective Date: 29/09/2026
Website: www.ranaherbals.com
Business Name: Rana Herbals Pvt. Ltd.

At www.ranaherbals.com, we aim to process and deliver your Ayurvedic, herbal, wellness, and personal-care products safely and within the estimated delivery time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

We currently deliver orders to locations within India, subject to courier availability and serviceability.

Delivery availability may vary depending on the customer’s PIN code.

Before placing an order, customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Valid mobile number

We may be unable to deliver orders to certain remote, restricted, or non-serviceable locations.

2.Order Processing

Orders are generally processed within 1–2 business days after successful payment or order confirmation.

Orders placed on Sundays, public holidays, or during special promotional periods may require additional processing time.

Order processing may take longer during:

Sales and promotional campaigns.
Festivals and public holidays.
High-volume order periods.
Unexpected operational disruptions.

You will generally receive an order confirmation after your order has been successfully placed.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days within India.

Delivery times may vary depending on:

Delivery location.
PIN code.
Courier service availability.
Weather conditions.
Public holidays.
Transportation disruptions.
Local restrictions.
Other circumstances beyond our reasonable control.

The delivery timeline shown at checkout or communicated with your order should be treated as the applicable estimated delivery timeline.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

Free shipping above a specified order value.
Flat-rate shipping.
Location-based shipping charges.
Promotional or limited-time free shipping.

Any applicable shipping charges will be clearly displayed before order confirmation.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information to check the current status of your shipment through the applicable courier service.

Tracking information may take some time to become active after dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts at the address provided by you.

Please ensure that:

Someone is available to receive the package where required.
Your mobile number is reachable.
The delivery address is complete and accurate.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if you request re-shipment, where permitted.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order has not yet been dispatched, please contact customer support as soon as possible if you need to correct your delivery address.

Once an order has been dispatched, changing the delivery address may not be possible.

www.ranaherbals.com is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer, subject to applicable law.

8. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

Courier delays.
Severe weather.
Natural disasters.
Transportation problems.
Public holidays.
Strikes or operational disruptions.
Government restrictions.
Incorrect address or contact information.
High order volumes.
Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team with your order number.

9. Damaged Package

Please inspect the package when it is delivered.

If the package appears visibly damaged, opened, leaking, or tampered with, where possible:

Take photographs or video of the package before opening it.
Note the issue with the delivery person/courier where possible.
Contact us as soon as possible.
Provide your order number and photographs/videos of the package and product.

We will review the matter and, where applicable, arrange a replacement or refund in accordance with our Refund & Cancellation Policy and applicable law.

10. Wrong or Missing Products

If you receive a product that is different from what you ordered, or an item is missing from your package, please contact us within 48 Hours of delivery.

Please provide:

Order number.
Product details.
Photographs of the package.
Photographs of the product received.
Any other information requested by our customer-support team.

After verification, we may arrange a replacement, refund, or other appropriate resolution.

11. Undelivered or Returned Shipments

An order may be returned to us by the courier due to circumstances such as:

Incorrect or incomplete address.
Customer unavailable during delivery attempts.
Customer refusing delivery.
Non-serviceable PIN code.
Incorrect contact information.
Other courier-related delivery issues.

If a shipment is returned to us, please contact customer support to discuss available options.

Re-shipping may be subject to additional delivery charges where the failed delivery was attributable to the customer.

12. Cash on Delivery

If Cash on Delivery (COD) is available, the option will be displayed at checkout for eligible orders and locations.

COD availability may depend on:

PIN code.
Order value.
Product category.
Courier availability.
Previous order history.
Other operational factors.

We reserve the right to restrict or discontinue COD availability where permitted.

13. International Shipping

Unless specifically stated otherwise, www.ranaherbals.com currently does not offer international shipping.

If international shipping becomes available in the future, separate terms, shipping charges, customs duties, taxes, documentation requirements, and destination-country restrictions may apply.

14. Customs, Duties, and Taxes

For shipments within India, applicable taxes and charges will be handled as indicated during checkout or on the applicable invoice.

For any future international shipments, the recipient may be responsible for customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated.

15. Ayurvedic and Herbal Products

Certain Ayurvedic, herbal, wellness, personal-care, or consumable products may be subject to transportation, storage, or destination-specific restrictions.

We may restrict or cancel delivery of a product to a particular location where shipping is not legally or operationally feasible.

Customers should follow the storage instructions provided on the product packaging after receiving the order.

16. Delivery Confirmation

An order may be considered delivered when the courier records successful delivery to the address or recipient information provided with the order.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the delivery with the courier partner.

17. Shipping Partners

We may use third-party courier and logistics providers to deliver orders.

The courier partner may change depending on:

Delivery location.
Service availability.
Package size or weight.
Operational requirements.
Other logistical considerations.

Once an order is handed over to the courier, delivery is subject to the courier’s operational processes, while we will make reasonable efforts to assist with tracking and delivery-related issues.

18. Shipping During Holidays and Promotions

During festivals, major sales, promotional campaigns, and holiday periods, order processing and delivery may take longer than usual because of increased order volumes and courier capacity.

We recommend placing time-sensitive orders in advance.

19. Contact Us

For questions regarding shipping or delivery, please contact:

Business Name: Rana Herbals Pvt. Ltd.
Website: www.ranaherbals.com
Email: care@ranaherbals.com
Phone/WhatsApp: +91 85760 01111

Customer Support Hours: [Days & Timings]

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

Last Updated: 29/06/2026