Privacy Policy

Effective Date: 29/09/2026
Website: www.ranaherbals.com
Business Name: Rana Herbals Pvt. Ltd.

At www.ranaherbals.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

A. Personal Information

Depending on how you interact with us, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Account login information
Order and purchase details
Payment-related information
Information you provide when contacting customer support
Any other information you voluntarily provide to us

B. Payment Information

When you make a purchase, payments may be processed through third-party payment gateways.

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our servers. Such information may be processed directly by the applicable payment service provider according to its own privacy and security policies.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
Website usage and interaction information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your information for purposes including:

Creating and managing your customer account.
Processing and fulfilling orders.
Delivering products to you.
Processing payments and refunds.
Sending order confirmations and delivery updates.
Providing customer support.
Responding to inquiries and complaints.
Improving our website, products, and services.
Personalizing your shopping experience.
Detecting and preventing fraud, abuse, and unauthorized activity.
Maintaining website and transaction security.
Complying with applicable legal and regulatory requirements.
Sending promotional communications where permitted and in accordance with your preferences.

3. Marketing Communications

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, telephone, or other permitted communication channels regarding:

New products
Special offers
Discounts
Promotions
Educational content
Updates about our services

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential service communications, such as order confirmations, payment notifications, shipping updates, and account-related messages.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

Keep products in your shopping cart.
Remember your preferences.
Maintain login sessions.
Understand website traffic and usage.
Improve website performance.
Provide relevant marketing or advertising where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to provide our services, including:

Payment gateway and payment service providers.
Courier and logistics companies.
Website hosting and technology service providers.
Customer-support and communication service providers.
Analytics and marketing service providers.
Professional advisers, auditors, or legal representatives.
Government authorities or law-enforcement agencies where required by applicable law.

Third-party service providers may process information on our behalf and may be subject to their own terms and privacy policies.

6. Ayurvedic and Wellness Information

Our website may offer Ayurvedic, herbal, wellness, personal-care, or related products.

If you voluntarily provide information relating to your health, wellness needs, allergies, preferences, or other personal circumstances while communicating with us, we may use that information only as reasonably necessary to respond to your request, provide customer support, process your order, or comply with applicable legal requirements.

[Website Name] does not provide medical diagnosis or treatment merely through the use of its website or customer-support services.

Customers should consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

7. Third-Party Links

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing orders and providing services.
Maintaining business and transaction records.
Resolving disputes and customer complaints.
Preventing fraud and misuse.
Meeting legal, accounting, tax, and regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

Requesting information about how your personal data is processed.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of personal information where legally permitted.
Withdrawing consent where processing is based on consent.
Managing your marketing communication preferences.
Raising a privacy-related complaint or grievance.

To exercise applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Data Transfers

Depending on the technology providers, payment processors, hosting providers, analytics services, or other service providers used by us, personal information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

13. Fraud Prevention and Legal Compliance

We may collect, use, preserve, or disclose information where reasonably necessary to:

Detect or investigate suspected fraud.
Prevent unauthorized transactions.
Protect our customers, business, website, and services.
Enforce our terms and policies.
Comply with legal obligations.
Respond to lawful requests from government authorities or law-enforcement agencies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with a revised Effective Date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Grievance Officer / Privacy Contact

If you have questions, concerns, complaints, or requests relating to your personal information or this Privacy Policy, please contact us:

Business Name: [Legal Business Name]
Website: [Website URL]
Email: [Privacy/Support Email]
Phone: [Phone Number]
Address: [Full Business Address]

Grievance Officer: [Name, if applicable]
Grievance Email: [Email Address]

We will make reasonable efforts to address privacy-related concerns within the time period required under applicable law.

16. Consent

By using our website and providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where consent is required under applicable law, we will seek the appropriate consent before processing personal information for the relevant purpose.

Last Updated:29/09/2026