Refund & Cancellation Policy

Effective Date: 29/09/2026
Website: www.ranaherbals.com
Business Name: Rana Herbals Pvt. Ltd

Thank you for shopping with www.ranaherbals.com. We aim to provide high-quality Herbals products and a smooth shopping experience. This Refund & Cancellation Policy explains the circumstances under which orders may be cancelled, returned, exchanged, or refunded.opening video of the product is required to claim.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Cancellation requests must be submitted through [email/WhatsApp/customer support] as soon as possible.
If the order has not yet been processed or shipped, it may be cancelled and the eligible amount will be refunded.
Once an order has been shipped, cancellation may not be possible.
If a cancellation request is received after dispatch, the customer may need to accept delivery and follow the applicable return procedure.

2. Cancellation by www.ranaherbals.com

We reserve the right to cancel an order in certain circumstances, including:

Product being unavailable or out of stock.
Incorrect or incomplete shipping information.
Pricing or product information errors.
Suspected fraudulent or unauthorized transactions.
Delivery to an area that is not serviceable.
Any circumstances beyond our reasonable control.

If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.

3. Return & Replacement Policy

For hygiene, safety, and product-quality reasons, Ayurvedic and wellness products are generally eligible for return or replacement only in cases such as:

Opening video of the product is required to claim.
The product was delivered damaged.
The product is defective.
The wrong product was delivered.
The product received is materially different from what was ordered.
The package is missing items.

Return or replacement requests should be raised within (48 ) hours of delivery.

Products must generally be:

Unused and unopened.
In their original packaging.
Accompanied by the invoice/order details.
Returned with all original labels, seals, and accessories, where applicable.

4. Products Not Eligible for Return

Due to hygiene, safety, and product-quality considerations, opened or used Ayurvedic, herbal, personal-care, consumable, or wellness products may not be eligible for return unless they were received damaged, defective, incorrect, or otherwise qualify under applicable consumer law.

Products purchased during certain promotional or clearance offers may also be subject to specific return conditions mentioned at the time of purchase.

5. Damaged Products

If your order arrives damaged:

Please contact us within [48] hours of delivery.
Provide your order number and photographs/video showing the damaged product and packaging.
Our team will review the claim.
If approved, we may arrange a replacement, return, or refund, as applicable.

Customers are encouraged to retain the original packaging until the issue has been resolved.

6. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within [48] hours of delivery.

After verification, we may arrange for the correct product to be shipped or provide an appropriate refund, as applicable.

7. Refund Process

Opening video of the product is required to claim.

Once a refund is approved, the refund will generally be initiated to the original payment method used for the purchase.

Depending on the payment provider, bank, or card issuer, it may take additional business days for the refunded amount to appear in the customer’s account.

Any applicable shipping, transaction, or other charges will be handled in accordance with the circumstances of the refund and applicable law.

8. Refund for Cash on Delivery Orders

For eligible refunds relating to Cash on Delivery orders, customers may be asked to provide valid bank account or other payment details necessary to process the refund.

The information provided must belong to the customer or authorized recipient.

9. Return Shipping

Where the return or replacement is due to an error on our part, such as:

Wrong product shipped;
Damaged product received; or
Defective product received,

www.ranaherbals.com may arrange or bear the applicable return shipping cost, subject to verification.

For other returns, where permitted, the customer may be responsible for applicable return shipping charges.

10. Refunds for Promotional Offers

Orders placed using discount codes, promotional offers, free gifts, cashback, or other special offers may be subject to additional terms.

If a refund or cancellation changes the customer’s eligibility for a promotion, the refund may be adjusted accordingly, subject to applicable law and the terms of the offer.

11. Non-Delivery or Failed Delivery

If an order cannot be delivered because of an incorrect address, incomplete contact information, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional delivery charges may apply for re-shipment.

If the order is returned to us and the customer requests a refund, the refund will be processed after deducting any applicable charges, where permitted.

12. Products With Short Shelf Life or Expiry

Customers should check the product name, batch information, expiry/best-before information, and packaging upon delivery.

A product should not be returned or used after its expiry date. If you believe an expired or incorrectly labelled product has been delivered, contact us immediately with your order details and photographs of the product packaging.

13. Refund Rejection

A refund or return request may be rejected where:

The request is made outside the applicable return period.
The product has been used or altered, except where the issue concerns a defect or damage.
Product seals or packaging have been intentionally tampered with.
The customer cannot provide sufficient order or delivery information.
The issue does not qualify under this policy or applicable law.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.

14. How to Request a Cancellation, Return, Replacement, or Refund

Please contact our customer support team with:

Order Number: [Order Number]
Customer Name: [Name]
Registered Mobile/Email: [Details]
Reason for Request: [Reason]
Photos/Videos: Where applicable

Email: [support@email.com]
Phone/WhatsApp: [Phone Number]
Customer Support Hours: [Days & Timings]

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

The updated policy will be published on this page with the revised effective date.

16. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact:

Rana Herbals Pvt. Ltd
www.ranaherbals.com
Email: care@ranaherbals.com
Phone: +91 85760 01111

We will make reasonable efforts to resolve customer concerns promptly and fairly.